> ## Documentation Index
> Fetch the complete documentation index at: https://docs.atonom.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Atonom Support

> Get help from the Atonom team — open a support ticket, email support@atonom.ai, or report a production outage.

Get Atonom support — open a ticket through our support form, email the team, or browse the documentation for self-serve help.

We want you to succeed. Our dedicated support team is ready to assist if any issues arise with your Cloud Employees, integrations, or account.

***

## Open Support Tickets

Get dedicated support anytime for any issue or to report a concern with your Cloud Employees. Here are the ways to reach the Atonom team:

<CardGroup cols={2}>
  <Card title="Support Ticket Form" icon="ticket" href="https://forms.gle/FwkXEkMGJuqjyhkG7">
    Submit and track support requests with the Atonom support team
  </Card>

  <Card title="Email Support" icon="envelope" href="mailto:support@atonom.ai">
    Reach the team directly at [support@atonom.ai](mailto:support@atonom.ai) — creates the same type of support request as the form
  </Card>

  <Card title="Documentation" icon="book" href="/get-started/index">
    Browse setup guides, webhooks, integrations, and more
  </Card>
</CardGroup>

Please include helpful context in your support request:

* Your Atonom business email and/or user id
* Cloud Employee (bot) ID or name
* Conversation ID, call ID, or webhook event ID (when applicable)
* The issue you are facing
* Steps to reproduce the issue
* Screenshots or error messages
* Expected vs. actual behavior

***

## Report an Outage

<Warning>
  Use this only for urgent production issues that break live Cloud Employee traffic — voice, chat, SMS, or webhooks. If it is not an outage, open a normal support ticket instead.
</Warning>

If you are experiencing an urgent outage affecting production traffic, submit a report through the [support ticket form](https://forms.gle/FwkXEkMGJuqjyhkG7) or email [support@atonom.ai](mailto:support@atonom.ai) with the subject line **Production Outage**.

Please include:

* When the outage started
* Which Cloud Employees or channels are affected
* The scope of impact (e.g., all calls, specific integration, single workspace)
* Any error messages or logs you have available

The Atonom team will act on outage reports in a timely manner. Please do not use the outage channel for general questions or non-urgent issues.

<Note>
  Enterprise customers may have dedicated support agreements. Contact your account team for details.
</Note>