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Get Atonom support — open a ticket through our support form, email the team, or browse the documentation for self-serve help. We want you to succeed. Our dedicated support team is ready to assist if any issues arise with your Cloud Employees, integrations, or account.

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Open Support Tickets

Get dedicated support anytime for any issue or to report a concern with your Cloud Employees. Here are the ways to reach the Atonom team:

Support Ticket Form

Submit and track support requests with the Atonom support team

Email Support

Reach the team directly at support@atonom.ai — creates the same type of support request as the form

Documentation

Browse setup guides, webhooks, integrations, and more
Please include helpful context in your support request:
  • Your Atonom business email and/or user id
  • Cloud Employee (bot) ID or name
  • Conversation ID, call ID, or webhook event ID (when applicable)
  • The issue you are facing
  • Steps to reproduce the issue
  • Screenshots or error messages
  • Expected vs. actual behavior

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Report an Outage

Use this only for urgent production issues that break live Cloud Employee traffic — voice, chat, SMS, or webhooks. If it is not an outage, open a normal support ticket instead.
If you are experiencing an urgent outage affecting production traffic, submit a report through the support ticket form or email support@atonom.ai with the subject line Production Outage. Please include:
  • When the outage started
  • Which Cloud Employees or channels are affected
  • The scope of impact (e.g., all calls, specific integration, single workspace)
  • Any error messages or logs you have available
The Atonom team will act on outage reports in a timely manner. Please do not use the outage channel for general questions or non-urgent issues.
Enterprise customers may have dedicated support agreements. Contact your account team for details.