Web Chat

{
    "event": "conversation-closed",
    "chat": {
        "transcript": "...",
        "meeting_event": {
            "id": 123,
            "name": "...", 
            "agent_name": "...",
            "date": "1972-01-01",
            "duration_minutes": 120,
            "lead_time_minutes": 10
        },
        "user_emails": {
            "last_routed": "example1@example.com",
            "last_routed_user_id": 1,
            "closed_conversation": "example2@example.com", 
            "closed_conversation_user_id": 2,
            "meeting_scheduled": "example3@example.com",
            "meeting_scheduled_user_id": 3
        },
        "human_routed": true,
        "human_responded": false,
        "referrer": "Direct",
        "source_type": "Direct Traffic",
        "traffic_source": "Source",
        "traffic_campaign": "Campaign"
    },
    "contact": {
        "participant_id": 123124124,
        "tenant_id": 1,
        "first_name": "John",
        "last_name": "Smith",
        "middle_name": "Robert",
        "preferred_name": "Johnny",
        "name": "John Smith",
        "honorific": "Mr.",
        "phone": "+1 (555) 123-4567",
        "home_phone": "+1 (555) 987-6543",
        "mobile_phone": "+1 (555) 234-5678",
        "other_phone": "+1 (555) 876-5432",
        "email": "john.smith@example.com",
        "other_email": "johnny.smith@gmail.com",
        "birthdate": "1985-06-15T00:00:00Z",
        "description": "Senior Software Engineer with 10+ years of experience",
        "title": "Senior Software Engineer",
        "lead_source": "Website Form",
        "lead_score": 85,
        "created_by_user_id": 123,
        "company_name": "TechCorp Inc.",
        "company_website": "https://techcorp.example.com",
        "company_industry": "Technology",
        "company_employee_count": "500-1000",
        "company_revenue": "$10M-$50M",
        "enriched_fields": ["company_name", "title", "linkedin_handle"],
        "enriched_timestamp": "2024-03-20T15:30:00Z",
        "city": "San Francisco",
        "state": "CA",
        "country": "United States",
        "bio": "Experienced software engineer specializing in cloud architecture and microservices",
        "role": "Senior Software Engineer",
        "seniority": "Senior",
        "linkedin_handle": "johnsmith",
        "company_sector": "Enterprise Software",
        "company_phone": "+1 (555) 555-5555",
        "company_description": "Leading provider of cloud-based enterprise solutions",
        "company_location": "San Francisco, CA",
        "company_timezone": "America/Los_Angeles",
        "company_twitter_handle": "techcorp",
        "company_tech": ["Python", "AWS", "Docker", "Kubernetes", "React"],
        "company_linkedin_handle": "techcorp-inc",
        "avatar_url": "https://example.com/avatars/john-smith.jpg",
        "company_avatar_url": "https://example.com/company-logos/techcorp.png",
        "facebook_handle": "john.smith.123",
        "twitter_handle": "johnsmith",
        "instagram_handle": "johnsmith",
        "domain": "example.com",
        "source": "form",
        "source_id": 456,
        "traffic_source": "Google",
        "persona_id": 789,
        "custom_fields": {
            "department": "Engineering",
            "project_interest": "Cloud Migration",
            "budget_range": "$50,000-$100,000",
            "timeline": "Q2 2024"
        }
    }
}