Meeting Types

Meeting types are reusable booking templates that define how a schedulable meeting behaves—duration, slot spacing, lead times, reminders, and visibility. Every calendar booking in Atonom references a meeting type, whether the booking comes from a profile page, Cloud Employee, chat, form, or the API. Before users can book meetings, your organization needs at least one meeting type configured, and each user who will receive bookings needs a connected calendar. See Calendar Setup for connecting Google or Microsoft and configuring personal meeting preferences.

​

Meeting types vs personal calendar settings

Atonom separates what kind of meeting is being booked from whose calendar it lands on. At booking time, Atonom combines both. For example, availability uses the longer of the meeting type’s minimum lead time and the user’s personal lead time, plus the user’s buffer time and weekly hours. See How lead time is applied in the calendar setup guide.

---

​

Creating meeting types

1. Go to Org Settings → Meetings (/#/settings/v2/meeting_types)
2. Click Add Meeting
3. Fill in the meeting type fields (see below)
4. Click Save

You can edit or delete existing meeting types from the same page. Deleted meeting types are soft-deleted and no longer appear in booking flows.

​

Meeting type fields

---

​

Where meeting types are used

Once created, meeting types can power bookings across Atonom: Each surface validates that the meeting type exists, is visible to the booking user, and (for profile pages) is enabled for agent pages.

---

​

Profile pages and meeting types

Profile page booking is optional and separate from other flows. See Profile page meeting booking for the full setup. When profile booking is enabled, users manage two lists under My Settings → My Profile → My Meetings:

​

Agent Page Meetings

Meeting types currently shown on the user’s public profile page. Anyone with the profile link can schedule one of these types.

• Use Copy link next to a meeting type to get a direct URL that opens the profile page with that type pre-selected (?m_id=<meeting_type_id>)
• Use Remove to take a type off the profile page without deleting the meeting type itself

​

Available Meetings

Meeting types the user is allowed to add to their profile. A type appears here when it is:

• Available company-wide, or Private to me and created by the current user, and
• Has Allow use on agent profile pages enabled in Org Settings

Click + to add a type from Available Meetings to Agent Page Meetings.

---

​

Scheduling rules at book time

When a visitor or Cloud Employee books a meeting, Atonom applies rules from the meeting type and the host’s personal calendar settings:

---

​

Cloud Employee meeting booking

To let a Cloud Employee schedule meetings on behalf of users:

1. Create meeting types in Org Settings → Meetings
2. Ensure target users have connected calendars and configured availability — see Calendar Setup
3. On the Cloud Employee, enable the Meeting booking capability and select a meeting type
4. Configure routing so the employee knows which user’s calendar to book against

The Cloud Employee uses the selected meeting type’s duration, interval, and lead-time rules when offering and confirming slots. It does not require the host to enable profile page booking. See Build Your First Cloud Employee for capability setup steps.

---

​

Troubleshooting

Contact support@atonom.ai if you need assistance.

---

​

What’s next